Distance sales agreement

Article 1 – Parties

1.1. The Seller (service provider)

1.2. The Buyer

The Buyer is the natural or legal person who creates an account on qrrota.com and purchases a paid QrRota subscription plan. The Buyer’s name or legal name, address, email address, phone number and, for corporate buyers, tax office and tax ID are taken from the information the Buyer provides in their account and at the payment step. This information appears in the order summary and on the invoice issued. The Buyer confirms that the information provided is accurate and up to date.

In this agreement, the Seller and the Buyer are together referred to as the “Parties”.

Article 2 – Subject of the agreement

This agreement sets out the rights and obligations of the Parties, in accordance with Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, with respect to the sale and performance of the digital service (the “Service”) included in the paid QrRota subscription plan that the Buyer orders electronically on qrrota.com.

The Buyer acknowledges that, before confirming the order, they have read and understood, and electronically confirmed, the preliminary information on the main characteristics of the Service, its total price, the payment method, the subscription term and renewal terms, and the right of withdrawal. The general rules for using the Service are set out in the Terms of Use, which form an integral part of this agreement.

Article 3 – Main characteristics and price of the service

3.1. The Service is a software service provided over the internet, consisting of creating dynamic QR codes, changing the destination of QR codes, smart routing rules, scan analytics and the other features included in the selected plan. The prices and main features of the paid plans are as follows:

All paid plans also include: every type of routing rule and A/B testing; full analytics, including city breakdowns, a weekday and hour heatmap and rule performance; QR code designs with the Buyer’s own logo and without the QrRota mark; a custom short link; and CSV export.

3.2. All prices include VAT. The current, detailed content of each plan is available on the pricing page. The plan selected by the Buyer, the billing period (monthly or annual), the total amount payable and the next renewal date are stated in the order summary shown at the payment step; the order summary as of the order date is binding.

3.3. The Starter plan is free of charge and outside the scope of this agreement. It includes 3 dynamic QR codes, unlimited scans, 1 smart rule on 1 QR code, basic analytics with a 30-day history; as on every plan, QR code images can be downloaded as PNG (up to 4096 px), SVG and JPEG, and its QR codes carry a small QrRota mark in the center. Any special terms agreed separately in writing for the Business plan (such as payment by invoice) are governed by the relevant offer or contract.

3.4. The Seller may offer a free 14-day Pro trial, limited to one per user and one per workspace. No payment details are collected and no fee is charged for the trial, and it does not convert automatically into a paid subscription when it ends. When the trial ends, the plan’s features stay on for a 3-day grace period; then the workspace returns to the Starter plan limits and no QR codes are deleted; the plan allowance rules in Article 6.4 apply, and active codes beyond what the Starter plan covers (3 active codes) pause for scanners until the Buyer chooses a plan. Since the trial is not a sale, this agreement is concluded only when the Buyer purchases a paid subscription, during or after the trial, and the provisions on the right of withdrawal and refunds apply only to that purchase.

3.5. The Seller may change its prices with effect for the future. Price changes are notified to the Buyer by email at least 30 days before they take effect and apply to the Buyer’s existing subscription only from the next renewal period onward. If the Buyer does not accept the new price, the Buyer may cancel the subscription before the renewal date.

Article 4 – Payment and invoicing

4.1. Payments are made by credit or debit card through the infrastructure of the licensed payment institution iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (“iyzico”). Card details are entered directly into iyzico’s secure payment form; the Seller neither sees nor stores the full card number.

4.2. The subscription fee is charged in advance at the start of each subscription period. By confirming the order, the Buyer authorizes the current subscription fee to be charged automatically to their registered card for each renewal period until the subscription is canceled.

4.3. If a renewal charge fails, the Seller notifies the Buyer by email and may retry the charge. All features of the plan stay on during a 7-day grace period from the end of the billing period. If payment cannot be collected within that time, the subscription ends and the workspace returns to the Starter plan; Article 6.4 applies to the QR codes.

4.4. For each payment, an e-invoice or e-archive invoice is issued in accordance with Tax Procedure Law No. 213 and related legislation and sent to the Buyer’s email address. Corporate buyers are responsible for providing correct billing details before payment.

4.5. Any interest, commission or similar charges applied by the bank that issued the Buyer’s card are governed by the relationship between the Buyer and that bank.

Article 5 – Performance of the service

5.1. The Service is provided digitally; there is no physical delivery. Once payment has been completed successfully, the purchased plan is activated immediately in the Buyer’s workspace. The place of performance is the Buyer’s account on qrrota.com.

5.2. If the plan is not activated after payment due to a technical fault, the Buyer reports this to destek@qrrota.com. The Seller remedies the fault as soon as possible; if it cannot be remedied, the amount charged is refunded to the Buyer.

5.3. The Service is provided continuously throughout the subscription term. The Seller exercises reasonable care in providing the Service; scheduled maintenance and force majeure are governed by the Terms of Use.

Article 6 – Subscription term, renewal and cancellation

6.1. The subscription is entered into for a term of one month or one year, as chosen by the Buyer, and renews automatically for the same term at the end of each period unless canceled by the Buyer.

6.2. The Buyer may cancel the subscription at any time under Settings → Billing. Cancellation takes effect at the end of the current paid period, and the Buyer continues to enjoy all features of their plan until then. Except where required by law, no partial refunds are made for the current period.

6.3. An upgrade to a higher plan takes effect immediately; the amount to be charged for the upgrade is shown to the Buyer at the payment step. A switch to a lower plan takes effect at the end of the paid period; no refund is made for the remaining time.

6.4. When the subscription ends or a switch to a lower plan takes effect, no QR codes or rules are deleted, and everything picks up where it left off when the Buyer chooses a plan again. Each plan covers a set number of active dynamic QR codes (Starter 3, Pro 100, Business 1,000). If the workspace has more active QR codes than the plan covers, the codes the Buyer picks in the dashboard keep working, or the most-scanned codes if none are picked; the other codes pause for scanners, and people who scan them see a page saying the code isn’t available right now. Codes the Buyer paused themselves don’t count toward this number. This applies at the end of a 3-day grace period from the end of the paid period after a cancellation, at the end of the grace period in Article 4.3 after a failed payment, at the end of a 3-day grace period from the end of a free trial, and on the date a switch to a lower plan takes effect; during a grace period all of the plan’s features stay on. When the Buyer upgrades or brings the number of active codes within the plan’s allowance, the paused codes work again right away, and the Buyer can keep editing their destinations. When the subscription ends, the workspace becomes subject to the Starter plan limits, including for analytics. Routing rules beyond the Starter plan allowance (1 rule on 1 QR code) are not deleted but are no longer evaluated; the affected QR codes route to their default destinations, and the rules apply again once the Buyer switches back to a paid plan. Further details are set out in the Cancellation and Refund Policy.

Article 7 – Right of withdrawal

7.1. Under the Distance Contracts Regulation, a consumer generally has the right to withdraw from a service contract within 14 days of its conclusion, without giving any reason and without paying any penalty.

7.2. However, under subparagraph (ğ) of the first paragraph of Article 15 of the same Regulation, the right of withdrawal cannot be exercised for “contracts for services performed instantly in electronic media or for intangible goods delivered instantly to the consumer”. Since performance of the Service begins instantly in electronic media upon completion of payment, this agreement falls within that exception.

7.3. At the payment step, the Buyer also separately confirms that they request performance of the Service to begin immediately and that they are aware they therefore cannot exercise the right of withdrawal.

7.4. Notwithstanding this exception, the Seller applies a voluntary refund policy to the first paid subscription. The terms of this policy are set out in the Cancellation and Refund Policy. Duplicate or erroneous charges are refunded in all cases.

7.5. Where the Buyer acts for commercial or professional purposes, the consumer-specific provisions of Law No. 6502 and the Distance Contracts Regulation do not apply.

Article 8 – General provisions

8.1. The Buyer agrees to use the Service in accordance with the Terms of Use and applicable legislation. In the event of a breach, the Seller’s rights under the Terms of Use are reserved.

8.2. Notices between the Parties are given via the email address registered in the Buyer’s account and the Seller’s address destek@qrrota.com. The Buyer is responsible for keeping their email address up to date.

8.3. In cases of force majeure (such as natural disasters, war, epidemics, widespread infrastructure failures, cyberattacks and decisions of public authorities), the Parties are not liable for failing to perform their obligations for as long as such circumstances continue.

8.4. The Buyer’s personal data is processed in accordance with the KVKK Privacy Notice and the Privacy Policy.

8.5. In disputes arising from this agreement, the Seller’s electronic records constitute evidence, until proven otherwise, under Article 193 of the Code of Civil Procedure No. 6100.

8.6. If any provision of this agreement is held invalid, the validity of the remaining provisions is not affected.

Article 9 – Dispute resolution

9.1. For disputes arising from this agreement, the consumer arbitration committee at the Buyer’s place of residence or where the consumer transaction took place has jurisdiction within the monetary limits announced annually by the Ministry of Trade, and the consumer courts have jurisdiction over disputes exceeding those limits. Applications to consumer arbitration committees can also be filed through the Consumer Information System (TÜBİS) on the e-Government Gateway (e-Devlet).

9.2. Where required by law, applying to a mediator is a precondition for filing a lawsuit before the consumer courts.

9.3. Where the Buyer does not qualify as a consumer, the courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction to resolve disputes.

9.4. Complaints and requests may first be submitted to destek@qrrota.com or by phone at +90 (212) 000 00 00.

Article 10 – Entry into force

10.1. The Buyer concludes this agreement by electronically confirming at the payment step that they have read and accepted it, and by completing payment. The agreement enters into force when payment is completed successfully and remains in force until the subscription ends.

10.2. A copy of the agreement is sent to the Buyer’s email address after the order; the current text is always available on this page. The Seller retains records of the Buyer’s approval of the agreement and the preliminary information for the period required by law.

10.3. This agreement consists of 10 (ten) articles. This English version is provided for convenience only; in case of any conflict or inconsistency between the English and Turkish versions, the Turkish version prevails.