Terms of use · QrRota

1.Parties and acceptance

These Terms of Use (the “Terms”) govern the relationship between QrRota Yazılım ve Teknoloji A.Ş. (“QrRota”, “we” or “us”) and the natural or legal person using the Service (“you” or the “User”) in connection with the use of the website, user dashboard, short-link and redirect services offered under the qrrota.com domain (together, the “Service”).

By creating an account or using the Service, you confirm that you have read and accept these Terms. If you use the Service on behalf of a company or other organization, you confirm that you are authorized to bind that organization to these Terms. To use the Service, you must be at least 18 years old and have full legal capacity.

The Privacy Policy, the Privacy notice under Turkish Law No. 6698 (KVKK), the Cookie Policy and, for paid plans, the Distance Sales Agreement and the Cancellation and Refund Policy form an integral part of these Terms.

2.Definitions

Account: The personal user account you create to access the Service.
Workspace: The shared space to which QR codes, team members and the subscription belong. A personal workspace is created for each account at sign-up.
Dynamic QR code: A QR code that contains a fixed short link and whose destination can be changed without reprinting.
Short link: The link unique to your QR code on a domain owned by QrRota.
Destination: The web address to which the short link redirects a scan, or content hosted on QrRota (for example, a vCard or text page).
Routing rule: A condition that sets a different destination based on time, day, date, operating system, device, browser, country, language or A/B percentage.
Scan: Each visit to a short link.
Content: The destinations, text, images, logos and other data you upload to or define in the Service.

3.Your account and its security

You must provide accurate, current and complete information when you sign up and keep that information up to date.
You are responsible for keeping your password confidential and for all activity carried out through your account. Do not share your password with others; instead, invite your teammates to your workspace with their own accounts.
The owner and admins of a workspace are responsible for inviting team members, assigning their roles and ensuring that activity in the workspace complies with these Terms.
If you suspect that your account has been used without authorization, change your password immediately and notify us at destek@qrrota.com.
Opening multiple accounts or workspaces in order to exceed plan limits or to use the free trial more than once is prohibited.

4.Scope of the Service

QrRota lets you create dynamic QR codes, change their destination at any time, define routing rules and analyze scans. Because your printed QR codes contain QrRota’s short-link domain, scans reach their destination only while the Service is operating.

Plan allowance. No QR codes or rules are deleted because of a plan change, and everything comes back when you choose a plan. Each plan covers a set number of active dynamic QR codes: Starter 3, Pro 100 and Business 1,000. When your paid subscription or free trial ends, or a switch to a lower plan takes effect, and your workspace has more active QR codes than the plan covers, the codes you pick (or, if you don’t pick, your most-scanned ones) keep working; the others pause for scanners, and people who scan them are told the code isn’t available right now. Codes you paused yourself don’t count toward this number. When you upgrade or bring your active codes within the plan’s allowance, the paused codes work again right away. Routing rules beyond the Starter plan’s allowance are disabled, and scans are redirected to the QR code’s default destination. Where a QR code or your account is deleted, or suspended for breach of these Terms, the “Suspension and termination” section applies.

We continuously improve the Service and may add, change or remove features. We will not materially change the core features of your paid plan to your detriment during a subscription period you have paid for.

5.Plans, limits and fees

Plans and current prices are listed on the pricing page.
The Starter plan is free of charge. It includes up to 3 dynamic QR codes with unlimited scans; 1 smart routing rule on 1 QR code (only the first enabled rule of the oldest QR code with rules in your workspace is evaluated); basic analytics with a 30-day history (total scans, the trend over time and the top three values in each breakdown). As on every plan, you can download QR code images as PNG (up to 4096 px), SVG and JPEG. QR codes on this plan carry a small QrRota mark in the center. Analytics views such as cities, the weekday × hour heatmap and rule performance are locked on this plan; the underlying scan data is still recorded and becomes visible when you upgrade to a paid plan.
Paid plans (Pro and Business) offer higher limits for QR codes, team members and analytics history, together with all routing rules and A/B testing, full analytics, CSV export, custom short links, and designs with your own logo and without the QrRota mark.
You can try the Pro plan free of charge for 14 days. No credit card or other payment details are required for the trial, nothing is charged automatically when it ends, and the trial creates no obligation to purchase. Each user and each workspace may use the trial only once. When the trial ends, the plan’s features stay on for a 3-day grace period; then your workspace returns to the Starter plan’s limits and no QR codes are deleted; if you have more active codes than that plan covers (3 active codes), the extra codes pause for scanners until you choose a plan.
All prices include VAT. Payments are collected through iyzico, a licensed payment institution.
Paid subscriptions renew automatically on a monthly or yearly basis, depending on the billing period you choose, and the fee is charged to your saved card.
You can cancel your subscription at any time under Settings → Billing; cancellation takes effect at the end of the period you have paid for. Plan upgrades take effect immediately, and switches to a lower plan take effect at the end of the paid period.
When your paid subscription or free trial ends, your workspace returns to the Starter plan’s limits: active QR codes beyond the plan’s allowance pause as described above, routing rules beyond the Starter plan’s allowance are no longer evaluated (the QR codes concerned redirect scans to their default destination), and analytics revert to the scope of the Starter plan. This happens at the end of a grace period during which your plan’s features stay on: 3 days from the end of the billing period for a canceled subscription, 3 days from the end of a free trial, and 7 days from the end of the billing period if a payment fails. You can keep editing paused codes. If your total number of QR codes, including paused ones, has reached the plan’s limit, you can’t create new QR codes until you are below the limit again or switch to a paid plan again.
We reserve the right to change our prices with effect for the future. Price changes are announced at least 30 days in advance and apply to your existing subscription from the next renewal period.

Details on purchases, the right of withdrawal and refunds are set out in the Distance Sales Agreement and the Cancellation and Refund Policy.

6.Acceptable use

You agree to use the Service in accordance with applicable law and these Terms. In particular, you may not use your QR codes and short links for any of the following:

phishing, fake payment or login pages, and other fraudulent activities intended to deceive users;
distributing malware, viruses, or software that harms devices or is otherwise unwanted;
illegal content, products or services; unlicensed betting and gambling; content relating to the abuse of children; hate speech or content that incites violence;
content that infringes the intellectual property rights, personality rights or trade secrets of others;
unlawfully collecting or disclosing personal data;
using routing rules to show harmless content to some visitors and harmful content to others in order to evade review;
unsolicited bulk messaging (spam) campaigns;
compromising the security of the Service, attempting to gain unauthorized access to our systems, generating fake scans with automated tools, or using the infrastructure in a way that overloads it;
attempting to reverse engineer or copy the software, or reselling the Service without our written permission.

Where we detect or reasonably suspect a breach of these rules, we may pause the QR code or short link concerned without prior notice, remove content, suspend your account and, where necessary, notify the competent authorities. Where possible, we will inform you and give you an opportunity to explain.

To protect the people who scan our short links, we check destinations against public threat lists and (when enabled) Google Web Risk when you save them and regularly afterwards (see “Hosting provider and responsibility for content” below). A short link whose destination appears on such a list, or that several people report, may be disabled automatically; scanners then see an information page instead of the destination. Suspicious or reported short links may also get an AI-assisted first review (when enabled) before an admin looks at them; when that review finds a high risk and our system’s further conditions are met, the short link may be disabled or put on hold automatically. An admin reviews every short link disabled automatically. For some short links under review (except on paid plans), scanners may first see a warning page that shows the destination and lets them decide whether to continue. Anyone can see where a short link goes without opening it by adding “+” to its end (for example qr.qrrota.com/menu+); this preview never shows who owns the code.

Appeals. If one of your QR codes is stopped for safety reasons or your workspace is suspended, you can appeal with the Appeal button on the code’s page in the dashboard (for a workspace, in the notice at the top). One appeal per code can be open at a time; after a rejection, a new appeal can be sent after 7 days. We review appeals and tell you the outcome by email and in the dashboard; we don’t promise that an appeal will be accepted. For codes closed by an official order, appeals go to the authority that issued the order (see “Official orders” below). Anyone can report a suspicious short link through the abuse report form or by email to abuse@qrrota.com.

7.Hosting provider and responsibility for content

Under Turkish Law No. 5651 on the Regulation of Publications on the Internet and Combating Crimes Committed Through Such Publications, QrRota is a hosting provider (“yer sağlayıcı”) for its short links and for the pages it hosts on its own domains (business card, text, Wi-Fi and location pages).

You are the content provider for the destinations your QR codes lead to and for the content of your hosted pages, and you are responsible for that content under Article 4 of Law No. 5651. QrRota doesn’t create, select or edit it.

Under Article 5(1) of Law No. 5651, a hosting provider has no obligation to monitor the content it hosts or to investigate whether it involves unlawful activity. Even so, to protect people from phishing and malware, we voluntarily run automatic checks on destinations (public threat lists, Google Web Risk when enabled, and signals of suspicious addresses). These checks don’t mean that we review, approve or vouch for your content, and they don’t shift responsibility for it to QrRota. When we are notified of unlawful content under Articles 8 and 9 of the Law, we remove it as far as technically possible (Article 5(2)).

8.Notice and takedown (complaints)

If you believe a short link or a hosted page is unlawful or infringes your rights, let us know. For phishing, malware and scams, use the abuse report form or abuse@qrrota.com; for infringements of personality or intellectual property rights and other legal notices, write to hukuk@qrrota.com. So that we can assess it, your complaint needs to include:

The link: the short link complained about (for example qr.qrrota.com/menu), the code’s short name, or the full address of the hosted page;
The reason: why the content is unlawful or which of your rights it infringes and how; for rights infringements, information or documents showing that you hold the right or are authorized to act for the rights holder;
Who you are and how to reach you: your full name (for organizations, the company name and a contact person), your email address and, where needed, a postal address or phone number;
A signature or declaration: a signed complaint, or an explicit statement that the information you give is accurate and complete.

Phishing and malware reports don’t need your identity: the link and a short description are enough. We may ask you to complete a complaint that is missing information. Where we find it justified, we stop the code or remove the content; we let the code’s owner know where the law allows, and the owner can appeal the decision from the dashboard. Personal data in your complaint is processed as described in the KVKK Privacy Notice.

9.Official orders and legal notices

Courts, public prosecutors and competent administrative authorities can send orders to remove content, block access or provide information, and any other legal notices, to hukuk@qrrota.com.

When we receive a valid order from a competent authority concerning a short link or a hosted page, we close access to the QR codes and short links it covers within the time set by law. People who scan a closed link see a page saying it is unavailable for legal reasons. Where the law allows, we let the owner of the code know by email; you can write to hukuk@qrrota.com for details. Any challenge to an order is made to the authority that issued it, under the applicable law.

This address is for authorities and legal notices only. For support, write to destek@qrrota.com; to report abuse, use abuse@qrrota.com.

10.Your content and personal data

You retain all rights to your Content. So that we can provide the Service, you grant us a non-transferable, royalty-free license, limited solely to the provision of the Service, to host, process and display your Content and to serve it through your short links. This license ends when you delete your Content or your account is closed. You are responsible for the lawfulness of your Content and of the destinations your QR codes redirect to.

You are the data controller for the scan data generated when your QR codes are scanned and for any personal data you add to your QR codes. QrRota processes this data as a data processor, solely to provide the Service and in line with your instructions, and takes the technical and administrative measures required under Article 12 of the KVKK. It is your obligation to inform the people who scan your QR codes and, where required, to ensure a legal basis for the processing. For details, see the KVKK Privacy Notice.

11.Intellectual property

All rights in the software, source code and interface design of the Service, and in the QrRota name, logo and other brand elements, belong to QrRota. These Terms grant you a personal, non-exclusive and non-transferable right to use the Service for its intended purpose and do not transfer any other rights to you.

You may use and print the QR code images you create and download through the Service. We may use any feedback and suggestions you send us to improve the Service, without incurring any obligation to you.

12.Service availability

We make reasonable efforts to provide the Service without interruption or errors and, in particular, operate our redirect infrastructure with a high-availability target. However, the Service is provided “as is” and “as available”. No availability commitment (SLA) is given for the Starter plan or the free trial, and no specific uptime is guaranteed for paid plans either unless separately agreed in writing.

We announce planned maintenance in advance wherever possible and carry it out during off-peak hours. We cannot be held liable for interruptions caused by third parties, such as hosting providers, internet infrastructure and payment institutions, or by force majeure (such as natural disasters, epidemics, war, widespread cyberattacks or decisions of public authorities).

13.Limitation of liability

To the fullest extent permitted by applicable law:

We are not liable for indirect damages, loss of profit, loss of reputation, loss of data or the cost of reprinting printed materials.
We are not responsible for the content, availability or security of the third-party sites to which your QR codes redirect.
Our total liability under any claim is limited to the total amount you paid us for the Service in the 12 months preceding the event giving rise to the damage.

These limitations do not apply to damages arising from our intent or gross negligence, pursuant to Article 115 of the Turkish Code of Obligations No. 6098, or to your rights under mandatory provisions of law, in particular Law No. 6502 on Consumer Protection. You agree to indemnify us for any losses arising from claims brought against us by third parties as a result of your use of the Service in breach of these Terms or the law.

14.Suspension and termination

You can close your account at any time. To cancel your paid subscription, use Settings → Billing; to delete your account, use Settings → Profile → Delete account or write to us at destek@qrrota.com.
Important: When you delete a QR code or your account, the short links concerned stop redirecting and your printed QR codes stop working. This cannot be undone.
We may suspend your account or terminate the agreement if you materially breach these Terms, fail to meet your payment obligations, or if unlawful use is detected.
If we decide to discontinue the Service entirely, we will give you reasonable advance notice and refund the fee for any unused, prepaid subscription period.
Upon termination, your data will be deleted in accordance with our retention policy, subject to our statutory retention obligations. How long connection (traffic) records, invoice and payment records, records of consent to commercial messages, and records about abuse and official orders are kept is explained in the KVKK Privacy Notice.

15.Governing law, changes and contact

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction over any disputes arising from these Terms. If you are acting as a consumer, your right to apply to consumer arbitration committees and consumer courts under Law No. 6502 on Consumer Protection is reserved. In disputes, QrRota’s electronic records constitute evidence, unless proven otherwise, pursuant to Article 193 of the Code of Civil Procedure No. 6100.

We may update these Terms. We will announce significant changes by email or dashboard notification at least 30 days before they take effect; if you continue to use the Service after that date, you are deemed to have accepted the updated Terms. If you do not accept the changes, you can cancel your subscription and close your account.

If you have any questions, you can email destek@qrrota.com, call us at +90 (212) 000 00 00 or write to us at Maslak Mah. Büyükdere Cad. No:255, 34485 Sarıyer / İstanbul.

This English version of the Terms is provided for convenience only. In the event of any conflict or inconsistency between the English and Turkish versions, the Turkish version prevails.