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QrRota

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Cancellation and refund policy

Explains how cancellation, plan changes and refunds work for QrRota subscriptions.

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This English translation is provided for convenience. If it conflicts with the Turkish version, the Turkish version prevails. Read the Turkish version

1.Summary

  • You can cancel your subscription at any time under Settings → Billing; cancellation takes effect at the end of the period you have paid for.
  • Nothing is deleted when you cancel, and everything picks up where you left off when you choose a plan again. After a 3-day grace period from the end of the period, your workspace moves to the Starter plan, which covers 3 active QR codes. If you have more active codes, the ones you pick (or, if you don’t pick, your most-scanned ones) keep working and the rest pause for scanners.
  • Routing rules beyond the Starter plan allowance (1 rule on 1 QR code) are not deleted, but they are not evaluated until you subscribe again.
  • The free 14-day Pro trial needs no cancellation or refund: no payment details are collected, nothing is charged, and the trial simply ends when its period is over.
  • Because our service is performed instantly in electronic media, the statutory right of withdrawal does not apply; even so, we offer a voluntary refund policy for your first paid subscription.
  • Approved refunds are made to the card you paid with, via iyzico.

These terms apply to the paid QrRota plans offered by QrRota Yazılım ve Teknoloji A.Ş. and supplement the Distance Sales Agreement.

2.Canceling your subscription

To cancel your subscription:

  1. Sign in to the QrRota dashboard and select the relevant workspace.
  2. Go to Settings → Billing.
  3. Choose the option to cancel your subscription and confirm.

Subscription changes can be made by workspace members with the required permissions (owner or admin). If you cannot access the dashboard, you can send your cancellation request to destek@qrrota.com from the email address registered to your account; we will send you a confirmation by email once your request has been processed.

Cancellation takes effect at the end of the current paid period. You can keep using all features of your plan until then, and you will not be charged for the next period. No partial refunds are made for the current period, except where required by law or under the voluntary refund policy below.

3.Free Pro trial

QrRota offers a free 14-day Pro trial that requires no card, once per user and once per workspace. The trial is not a sale, so there is no subscription to cancel and no payment to refund:

  • No payment details are requested and nothing is charged for the trial.
  • The trial simply ends when its period is over; it does not convert automatically into a paid subscription.
  • When the trial ends, the plan’s features stay on for a 3-day grace period; then your workspace returns to the Starter plan limits and nothing is deleted. That plan covers 3 active QR codes; if you have more, the extra codes pause for scanners until you choose a plan (see the next section).
  • You can purchase a paid plan at any time during or after the trial. The Distance Sales Agreement and the cancellation and refund terms on this page apply from the moment you purchase a paid subscription.

4.What happens when your subscription ends?

Nothing is deleted, and everything comes back right away when you choose a plan again. When your subscription is canceled (at the end of a 3-day grace period from the end of the paid period), ends because payment could not be collected (at the end of the 7-day grace period), or when your free trial ends (at the end of a 3-day grace period):

  • Plan allowance: The Starter plan covers 3 active QR codes. If you have more active codes, the ones you pick in the dashboard keep working, or your most-scanned ones if you haven’t picked. The remaining codes pause for scanners: people who scan them see a “This QR code isn’t available right now” page, and contact card (vCard) and text pages open as paused without showing their content. Codes you paused yourself don’t count toward this number.
  • Your codes are never deleted: Paused codes, their rules and their scan records are kept, and you can keep editing their destinations. When you upgrade your plan or bring your active codes within the plan’s allowance (for example, by deleting or pausing a code), the paused codes work again right away.
  • Rules are limited to the Starter plan allowance: On the Starter plan, only the first enabled rule of the oldest QR code with rules in your workspace is evaluated. Your other time, device, location, language and A/B rules are not deleted, but they are not applied until you switch back to a paid plan, and the affected QR codes route scans to their default destinations. Your rules apply again as soon as you resubscribe.
  • Your workspace returns to the Starter plan: That plan’s limits on QR codes (3), team members and analytics history (30 days) apply. Analytics revert to the basic view (totals, trend and top-3 breakdowns), and newly downloaded QR images carry a small QrRota mark in the center. Images you have already downloaded or printed are not affected.
  • Creating new QR codes: If your total number of QR codes, including paused ones, has reached the plan’s limit, you can’t create new QR codes until you are below the limit again or upgrade your plan.
  • Analytics data: Your scan records aren’t deleted; they’re kept for up to 3 years on every plan. On the Starter plan, the dashboard shows the last 30 days, and when you subscribe again, the history within that period shows up again. You can export your data as CSV before you cancel if you like.

5.Upgrading and downgrading

  • Upgrading: Switching to a higher plan takes effect immediately, and the new features are available right away. The amount charged for the upgrade is clearly shown at the payment step.
  • Downgrading: Switching to a lower plan takes effect at the end of the paid period; no refund is made for the remaining time. If the new plan covers fewer active QR codes (for example, 100 on the Pro plan), the extra codes pause as described above when the switch takes effect; none are deleted.
  • Billing period: Annual billing gives you a better overall price. Current prices are listed on the pricing page; all prices include VAT.

6.Right of withdrawal

Under Law No. 6502 on Consumer Protection, consumers generally have a 14-day right of withdrawal from distance contracts. However, under subparagraph (ğ) of the first paragraph of Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for “contracts for services performed instantly in electronic media or for intangible goods delivered instantly to the consumer”.

QrRota subscriptions fall within this exception because they are activated in your workspace immediately upon completion of payment. At the payment step, you also separately confirm that you request performance of the service to begin immediately and that you are aware you therefore have no right of withdrawal.

7.Our voluntary refund policy

Although we are not legally required to, we apply a voluntary refund policy on the following terms so that you can try QrRota with confidence:

  • The request must be made within 14 days of the payment date of your workspace’s first paid subscription.
  • The service must have been substantially unusable for reasons attributable to us; for example, a technical problem that prevents you from using the core features and that was not resolved within a reasonable time despite being reported to our support team.
  • Subscription renewals, upgrade price differences and accounts suspended for breach of the Terms of Use are not covered by this policy.

Each request is assessed individually based on its circumstances. This policy is voluntary and does not limit your statutory rights; we reserve the right to change it with effect for the future. When a refund is approved, the relevant subscription is terminated and your workspace returns to the Starter plan under the plan allowance rules described above.

8.Refunds made in all cases

Regardless of the exception to the right of withdrawal, refunds are made in the following cases:

  • duplicate charges or charges for an incorrect amount;
  • renewal charges made in error for a subscription you canceled, after the cancellation took effect;
  • cases where payment was received but the plan could not be activated for a technical reason and the problem could not be resolved;
  • the complete discontinuation of the Service by QrRota for a reason not attributable to you (pro rata refund for the unused prepaid period);
  • any other case in which the law provides for a refund, in particular under the provisions of Law No. 6502 on defective services.

9.Refund process

  1. Send your refund request to destek@qrrota.com from the email address registered to your account. Include your workspace name, the payment date and amount, and the reason for your request.
  2. We review your request within 14 days at the latest and notify you of the outcome by email. If needed, we may ask you for additional information to understand the issue.
  3. Approved refunds are made to the card you paid with, via iyzico. Refunds cannot be made in cash or to a different account.

How long it takes for a refund to appear on your card depends on your bank; it usually takes a few business days but may take longer for credit cards, depending on your statement cycle. Invoices subject to a refund are canceled or corrected in accordance with the law; corporate buyers registered for e-invoicing may be required to issue a return invoice under tax legislation.

10.Failed renewal payments

If the charge to your card fails on the renewal date, we will notify you by email and may retry the charge. All features of your plan stay on during a 7-day grace period from the end of the billing period. If payment still cannot be collected within that time, your subscription ends and your workspace returns to the Starter plan as described above: active QR codes beyond the plan’s allowance pause, and none are deleted. You can resubscribe at any time to reactivate your codes and rules right away.

11.Contact and disputes

For any questions about cancellations and refunds, contact us at destek@qrrota.com or +90 (212) 000 00 00. Our address for written requests: QrRota Yazılım ve Teknoloji A.Ş., Maslak Mah. Büyükdere Cad. No:255, 34485 Sarıyer / İstanbul.

In the event of a dispute, you may apply to consumer arbitration committees within the monetary limits announced annually by the Ministry of Trade, or to consumer courts for disputes exceeding those limits. For details, see the Distance Sales Agreement.

This English version is provided for convenience only; in case of any conflict or inconsistency between the English and Turkish versions, the Turkish version prevails.